These general conditions of sale define the rights and obligations of the parties as part of the sales made on the website www.auvieuxrouet.com as well as the conditions of use of the site. "Au vieux rouet" reserves the right to be able to modify its general conditions of sale at any time. In this case, the applicable conditions are those in force on the site on the day of the order. These Terms and Conditions are accessible at any time on the website. Each version is numbered and dated, to see at the end of the document. They are all preserved and archived.
1 - Object and scope
These general conditions of sale are concluded between "Au vieux rouet" and customers, wishing to buy products sold online on its website www.auvieuxrouet.com
Merchant Identification: Au vieux rouet
Legal Representative: Bernadette Renevier
Address: 7 rue Ferdinand Dubouloz - 74200 Thonon-les-Bains FRANCE
Siret: 381 984 210
The customer acknowledges having fully acquired the general conditions of sale on this site. He declares to have the legal capacity or hold a parental authorization if he is minor, allowing him to order on the site. The validation of the order implies the acceptance by the customer of the entire general conditions of sale which has checked himself the box "I read and accept the general conditions of sale", and declares accepting without reservation the terms of these.
2 - Customer Service
Our customer service is accessible from Monday to Saturday from 10h to 12h and from 14h to 18h
- At the phone number: 06 79 29 10 67
- by e-mail: firstname.lastname@example.org
- By mail: Au vieux rouet - 7 rue Ferdinand Dubouloz - 74200 Thonon-les-Bains FRANCE
3 - Product presentation
The products offered are those on the catalog published on the website www.auvieuxrouet.com. These products are proposed within the limits of available stocks. Each product is accompanied by a description based on the descriptions provided by the suppliers. The photographs of the catalog products reflect a faithful image of the products but are not contractual as they can not ensure a perfect similarity with physical products. Indeed, the photographs of the catalog are the most faithful possible but can not ensure a perfect similarity with the product offered, especially with regard to the colors.
4 - Order
The acceptance and confirmation of the order are made by a series of data entries on successive pages on the website www.auvieuxrouet.com (see steps of the process below). The final acceptance by the buyer is the validation and acceptance of his payment. The order process can only end if the buyer checks the box for acceptance of the general conditions of sale. "Au vieux rouet" reserves the right to refuse an order in case a payment dispute would appear. The sale will be considered definitive only after receipt of the entire price. Two possibilities for placing an order on the site: - Creation of a customer account by the buyer before purchasing - Instant Puting without creation of prior customer account
4.1 Description of the order process (5 steps)
Step 1: The basket. Summary and order summary.
Step 2: Identification via the customer account, registration if new customer or enters the information necessary for delivery in the case of an instantaneous command.
Step 3: Delivery and shipping. Choice of delivery address and shipping detail. General conditions of sale to validate to continue the purchase process.
Step 4: Payment. Choice of payment method. Control summary, order confirmation ("Validation" button) and end of the purchase process. Order number assigned.
Step 5: The customer receives a command confirmation e-mail. The customer can not follow the progress of his order on the site https://www.laposte.fr/tils/suvert-vos-envois with his shipping number and the postal code of his relay point.
Each command validated by our customer service is the subject of an automatic invoice. A copy is attached to the mail sent to the customer during his order confirmation.
5 - Payment
The prices listed on the site are heard in euros, all taxes included. These prices may be modified at any time by the publisher, it is up to the Buyer to control the compliance of the price during the validation of the order. The products sold remain the property of the seller until the full payment of their price, in accordance with this property retention clause. The regulation is made by payment cash in order without discount. Payments can be made by credit card or bank transfer.
6 - Delivery and shipping
We deliver exclusively in Europe (for any other destination, contact the shop by mail at email@example.com). The products are delivered to the delivery address mentioned during the order. In the event of an error in the wording of the recipient's coordinates, "Au vieux rouet" would not be held responsible for the impossibility of delivery. The products are shipped within five working days.
6.1 Delivery modes
6.1.1 Delivery by mail in Colissimo
Delivery provided by mail within 48 to 72 hours as soon as the parcel is submitted to La Poste for France and within 3 to 7 days for the rest of Europe.
6.1.2 Delivery at the store
The withdrawal of parcels on our premises is also possible without shipping, after confirmation by email of the provision. Maximum period 24 hours for the preparation of the parcel. The withdrawal point is: 7 rue Ferdinand Dubouloz - 74200 Thonon-les-Bains FRANCE Telephone: 04 50 71 07 33. It can be done Tuesday to Saturday from 10h to 12h00 and 14h30 to 19h.
The delivery charges will be charged at the post price in force on the date of the order and indicated to the customer before any payment and are available at any time on the Postkeeping site.
Case of an unavailable product: if it turns out that the shipping time can not be held due to the unavailable product, a new delay will then be communicated to the client. It will have the choice to maintain or not its order. The customer is informed immediately.
6.3 Checking the package
It is up to the customer to check the condition of the delivered products. In case of anomaly it must inform "Au vieux rouet", by email to firstname.lastname@example.org or by telephone to 06 79 29 10 67, any finding or claim for non-compliance of the products delivered, supporting documents to the support, within 2 days of receipt of the goods. After this period No complaint will be accepted and the delivered products will be renowned. "Au vieux rouet" will replace as soon as possible and at its expense the delivered products whose compliance defects have been proven and accepted.
7 - Availability of products
However, if a product proves unavailable after passing the order, the customer will be informed by e-mail or by telephone to the contact details communicated during his registration on "Au vieux rouet", the delivery of a partial order or the cancellation of his order. Indeed, "Au vieux rouet" being also a physical shop, the items ordered have been the subject of a concomitant sale in our physical shop. The customer will be immediately refunded from the price of the product unavailable, without this period exceeding 14 days. The exchange of the product missing by a product of the same value is also possible or the edition of an I have.
8 - Satisfied or refunded guarantee - Right of withdrawal
8.1 Withdrawal period
The buyer, non-professional natural person, has a retraction period of fourteen days (14 days) calendar from the receipt of his order to return to the seller or articles that does not satisfy him in order to be reimbursed or to make an exchange. The return costs are the responsibility of the customer.
1st case: Cancellation of the global order after online payment. "Au vieux rouet" refunds the global order without the shipping costs.
2nd case: partial return of the order. Only returned products are refunded without shipping costs.
8.2 Conditions - In advance, the customer must notify "Au vieux rouet" of the return so that he can receive the package in good conditions and to facilitate the refund if necessary. - Only new products are reimbursed, with their labeling, original packaging, unopened thermosolded bags, non-defeated plots or in perfect resale state. - If there is merchandise re-investigation following an error in the preparation of the control or quality defect, the package will be retrieved at no cost. - For any new order of delivery charges will be charged under the usual conditions of the site.
8.3 Exclusion of withdrawal
Excluded products from the "satisfied or refunded" guarantee: - catalogs, books or magazines. - Consumable products: knitting needles, brackets, knit accessories as well as underwear and tights.
8.4.1 Back by mail.
The customer must send us his package by mail in Colissimo, at his own expense, accompanied by a copy of his invoice, at the following address: "Au vieux rouet" - 7 Rue Ferdinand Dubouloz - 74200 Thonon-les-Bains - FRANCE - Telephone: 04 50 71 07 33
8.4.2 Back to the store.
The customer can bring his package to our address at 7 rue Ferdinand Dubouloz at 74200 Thonon-les-Bains FRANCE regardless of the delivery method initially chosen, accompanied by a copy of his invoice. Upon receipt of his package, the customer service checks its contents. If the conditions are met (see above the "Conditions" paragraph), the refund is carried out without any additional approach of the customer.
After receipt and control of the goods, if the return requires a refund, it will be made as soon as possible and at the latest within 14 days.
9 - Responsibility - Exemption of responsibility "Au vieux rouet" is responsible for the proper performance of the obligations resulting from this contract. However, we are only required by an obligation of means. Our responsibility can not be engaged for the disadvantages and damages relating to the use of the Internet network such as a break in the service, the presence of computer viruses or external intrusions and more generally all qualified cases of force majeure as defined by the french right. The user will not be able to avail himself of any damage and can not claim any compensation.
10 - Personal data
10.1 My Account The creation of an account is not mandatory to place an order but remains preferable. To this end, the member will be invited to provide a number of exact personal information. This space allows the customer to consult all his orders made on the site and to edit his invoices. If the data contained in the Personal Space section came to disappear following a fortuitous event, a technical breakdown or a case of force majeure, our responsibility could not be initiated, this information having only an informative nature. "Au vieux rouet", however, undertakes to securely keep all the contractual elements whose conservation is required by the law or the regulations in force. "Au vieux rouet" reserves the exclusive right to remove access to its account of any member who would have contravened these Terms and Conditions. The said deletion will not be likely to constitute a damage for the excluded member who can not claim any compensation thereof.
11 - Intellectual Property - Elements published on this site
All the elements of this site belongs exclusively to "Au vieux rouet". Nobody is allowed to reproduce, operate, rebroadcast, or use, even partially, elements of the site.
12 - Rules of disputes
These general conditions of sale are written in French and are subject to the application of French law. In the event of a dispute or claim, the consumer will take first priority to "Au vieux rouet" to obtain an amicable solution. Failing an amicable settlement, litigation is within the competence of the Commercial Court of Thonon-les-Bains.
First version of the general conditions of sale of "Au vieux rouet" dated 19 April 2020.