The buyer, non-professional natural person, has a retraction period of fourteen days (14 days) calendar from the receipt of his order to return to the seller or articles that does not satisfy him in order to be reimbursed or to make an exchange.

The return costs are the responsibility of the customer.

1st case: Cancellation of the global order after online payment. "Au vieux rouet" refunds the global order without the shipping costs.

2nd case: partial return of the order. Only returned products are refunded without shipping costs.

In advance, the customer must notify "Au vieux rouet" of the return so that he can receive the package in good conditions and to facilitate the refund if necessary.

Only reimbursed products remained new, with their labeling, original packaging, unopened thermosolded bags, non-defeated plots, and in perfect resale state.

If there is redirection of goods following an error in the preparation of the order or quality defect, the package will be retrieved at no cost.

For any new order of delivery charges will be charged under the usual conditions of the site.

The excluded products of the "satisfied or refunded" guarantee are catalogs, books or magazines, as well as consumable products such as knitting needles, brackets, knit accessories; as well as underwear and tights.